Openwork is currently engaged in a search to find an a dynamic National Technical Service Manager in Duluth, Georgia. In this role you will be responsible for leading the US national after-sales service operations, supporting a strong dealer network across the U.S. and Canada, and driving excellence in customer satisfaction and service performance. Apply today if you meet the qualifications listed below!

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In a National Technical Service Manager job you’ll be responsible for:

• Leading, training, and supporting the after-sales service team across the U.S. and Canada.

• Providing advanced technical guidance to dealers on complex diagnostic and repair issues.

• Managing service operations including warranty, technical training, and dealer communications.

• Overseeing service budget planning, forecasting, and cost control.

• Promoting continuous improvement in service processes and dealer satisfaction.

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What you’ll need:

• 5+ years of hands-on experience in field service or technical support for construction, or heavy equipment.

• Proven leadership experience managing or supervising a dealer/distributor service network.

• Strong knowledge of mechanical, hydraulic, and electronic control systems.

• Ability to interpret engineering drawings, blueprints, and technical documentation.

• Proficiency in ERP systems, MS Office, and diagnostic tools.

• Working knowledge of budgets, forecasting, and service operations.

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Perks:

• Competitive salary based on experience up to $120,000 

• Company vehicle provided.

• 3 weeks of paid time off (prorated in the first year).

• Company contribution to major medical, dental, and vision plans.

• 401(k) with company matching contributions.

• Opportunities for national and occasional international travel.

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Healthcare, vision, and dental benefits provided.

Additional Information:

• Location: Georgia 

• Reports to: General Manager, North America.

• Work Environment: Primarily office-based with fieldwork and dealer visits

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Click Apply Now to be considered for this National Technical Service Manager job in Georgia, or visit our website www.openwork.com to search for other opportunities currently available.